Return Policy
Return Policy

At Shoply BD, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely satisfied, we are here to help. Please review our return policy below:

1. Eligibility for Returns
- Items must be returned within 7 days of the delivery date. After 7 days, we are unable to offer a refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
- Certain items are non-returnable, such as perishable goods, intimate apparel, and custom-made products. Please check the product listing for details on return eligibility.

2. Initiating a Return
To initiate a return, please follow these steps:
- Contact us at 01896204020 or email us at [Your Email Address] to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return is approved, we will provide instructions on how to return the item to us.

3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Please ensure that the item is securely packaged and returned via a trackable shipping method. We are not responsible for lost or damaged returns.

4. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 1 business days.
- Please note that shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

- If you wish to exchange an item for a different size, color, or style, please contact us at 01896204020 or [Your Email Address] within 7 days of receiving the item.
- We will process the exchange once we receive the original item in unused and original condition.

6. Non-Returnable Items
The following items are non-returnable:
- Perishable goods
- Custom or personalized items
- Intimate apparel
- Gift cards

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us
If you have any questions regarding our return policy, please contact us at:

Email: shoply0923@gmail.com
Phone: 01896204020  
Address: Bir Uttam Shamsul Alam Road, Kakrail, Dhaka-1000.